Terms of Service

Welcome, and thank you for your interest in Asclevor ("Asclevor," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Asclevor platform, including the clinical knowledge base, the Asclevor API, the website www.asclevor.com, and related documentation and tools made available by us (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you use the Service on behalf of a company or organization, you represent that you have the legal authority to bind that entity to these Terms. If you have entered into a separate written agreement with us (for example, an Enterprise agreement), that agreement controls in the event of a conflict with these Terms.

1. Description of the Service

1.1. Provision of Access. Asclevor provides a knowledge base for medical infrastructure: semantic search over a corpus of real-world clinical cases and their associated medical literature, accessible via API, web application, and Model Context Protocol (MCP). Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business or research purposes.

1.2. Plans and Limits. The Service is offered under the plans described on our pricing page, including a Free plan, paid Developer and Pro plans, and custom Enterprise arrangements. Plan limits (such as monthly requests and rate limits) apply as described at the time of purchase or, for the Free plan, as published on our website. We may update plan features and limits from time to time.

1.3. API Keys. Paid plans include one or more API keys. Keys are personal to your account; you must keep them confidential, use them only in accordance with the documentation, and promptly notify us of any unauthorized use. We may suspend or throttle usage that exceeds plan limits or threatens the stability of the Service.

2. Medical Disclaimer

2.1. Not Medical Advice. The Service provides access to medical case data and retrieval infrastructure. It is not a medical device, not a diagnostic system, and does not provide medical advice. Outputs are informational only and must not be used as a substitute for professional medical judgment, diagnosis, or treatment.

2.2. Your Responsibility. You are solely responsible for how you use the Service and any outputs derived from it, including compliance with the professional, legal, and regulatory requirements applicable to your use case and jurisdiction. Do not rely on the Service as the sole basis for any clinical decision.

3. Acceptable Use

3.1. Restrictions. You agree not to: (a) use the Service in violation of applicable law or the rights of any person; (b) present Service outputs as medical advice; (c) circumvent or attempt to circumvent plan limits, rate limits, or access controls; (d) scrape, resell, or redistribute substantial portions of the underlying case corpus except as expressly permitted by your plan; (e) interfere with or disrupt the Service or other users; or (f) use the Service to develop a competing clinical knowledge base or retrieval service.

3.2. Suspension. We may suspend or terminate access to the Service if you violate these Terms, if required by law, or to protect the Service, our users, or third parties from harm.

4. Your Content

4.1. Inputs and Outputs. You may submit queries and other inputs to the Service ("Inputs") and receive case matches, text, and other outputs ("Outputs"). As between you and us, you own your Inputs and we claim no ownership over your Outputs. You are responsible for ensuring that you have all rights and permissions necessary to submit your Inputs.

4.2. Use of Content. We may use Inputs and usage data to provide, maintain, and secure the Service, to comply with law, and to enforce our terms. We will not use your Inputs to train machine-learning models unless you have explicitly opted in.

5. Fees and Payment

5.1. Fees. Paid plans are billed in advance on a monthly or yearly basis as selected at checkout or as set out in an order form. Fees are non-refundable except as required by law or as expressly stated otherwise. We do not charge automatic overage fees; requests pause when a plan's monthly quota is exhausted.

5.2. Changes and Renewal. Subscriptions renew automatically until cancelled. You can change or cancel your plan at any time; changes take effect as described on the pricing page or in your order form. We may change prices for upcoming billing periods with reasonable prior notice.

6. Term and Termination

6.1. Termination. These Terms apply for as long as you use the Service. You may stop using the Service and cancel subscriptions at any time. We may terminate or suspend your access with notice if you materially breach these Terms and fail to cure the breach where curable, or immediately in cases of unlawful use or security threats.

6.2. Effect of Termination. Upon termination, your right to use the Service ends and your API keys stop working. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and governing law) will survive.

7. Disclaimers

7.1. As Is. Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that outputs will be accurate or complete. While we aim to source and index cases carefully, the underlying case data may contain inaccuracies.

8. Limitation of Liability

8.1. Exclusion of Certain Damages. To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising out of or relating to the Service.

8.2. Liability Cap. To the maximum extent permitted by law, each party's aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim (or, for Free-plan use, EUR 100). Nothing in these Terms limits liability for intent or gross negligence, for personal injury, or where liability cannot be limited under applicable law.

9. Indemnification

9.1. By You. You will defend and indemnify us against third-party claims arising from your use of the Service in violation of these Terms or applicable law, including any claim that your Inputs infringe or misappropriate the rights of a third party.

10. Changes to the Service and Terms

10.1. Modifications. We may modify the Service and these Terms. If a change is materially adverse to you, we will provide reasonable advance notice (for example, by email or through the Service). Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms. The current version is always available on this page.

11. General

11.1. Governing Law and Venue. These Terms are governed by the laws of the jurisdiction in which Asclevor's legal entity is registered (see the Imprint), without regard to conflict-of-law rules. Mandatory consumer-protection rights in your country of residence remain unaffected.

11.2. Entire Agreement; Severability. These Terms, together with the Privacy Policy and any order form, constitute the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remainder of the Terms will remain in full force.

11.3. Contact. Questions about these Terms can be sent to contact@asclevor.com.